Last updated: July 2026
This Privacy Policy explains how Viedia Pharmaceuticals Ltd (“Viedia”, “we”, “us” or “our”) handles personal information when you visit our website, contact us or interact with our online services.
Who we are
Viedia Pharmaceuticals Ltd is the data controller responsible for personal information collected through this website. Our registered office is in Accra, Ghana.
- Company: Viedia Pharmaceuticals Ltd
- Location: Accra, Ghana
- General enquiries: info@viedia.com
- Privacy enquiries: info@viedia.com (use subject line “Privacy request”)
Who this notice is for
This notice is intended for visitors to the Viedia website, members of the public, healthcare professionals, business partners and anyone who contacts us online. It does not replace product labelling, patient information leaflets or professional medical advice.
Information we collect
We may collect the following types of information:
- Contact details you provide, such as your name, email address, phone number, organisation and job role.
- Messages and enquiries you send through our contact form, by email or by phone. Our contact form opens your email application so you can send your message directly to us; we do not store form submissions on our web servers.
- Technical information when you use our website, such as your browser type, device type, IP address, referring page and pages viewed. This may be collected through our hosting provider’s server logs.
- Cookie and similar technologies data as described in our Cookie Policy.
Please do not include sensitive health information in general enquiries unless necessary. If you report a suspected side effect or product complaint, we may need health-related information to meet our pharmacovigilance obligations.
Why we use your information
We use personal information to:
- operate, maintain and secure our website;
- respond to enquiries and provide customer or professional support;
- send information you have asked for about Viedia, our products or company updates;
- understand how visitors use our website so we can improve content and performance;
- meet legal, regulatory and safety obligations, including pharmacovigilance and product quality reporting;
- protect our rights, users and the security of our systems.
We process personal information where permitted under applicable law, including where necessary to respond to your request, comply with legal obligations, pursue legitimate interests in running our business and website, or with your consent where consent is required.
Pharmacovigilance and product safety
If you contact us about a suspected adverse event, side effect or product complaint, we may collect and use the details you provide to investigate the matter, meet regulatory reporting duties and improve product safety. Please include the product name, batch or lot number if known, and a contact method so we can follow up if needed. Email info@viedia.com with the subject line “Adverse event report” or use our Contact Us page.
How we share information
We do not sell your personal information. We may share information with:
- trusted service providers who host our website, provide email services or support our IT systems;
- professional advisers such as lawyers or auditors where reasonably required;
- regulators, courts or authorities when required by law, including medicines safety authorities where applicable;
- other Viedia group companies where needed to handle your request or meet legal obligations.
Where service providers process information on our behalf, we require appropriate confidentiality and security measures and use data only for the purposes we specify.
International transfers
Our website is operated from Ghana. Some third-party services we use, such as font delivery providers, may process technical data outside Ghana. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in line with applicable law.
How we protect your information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No website or transmission over the internet is completely secure, so please share information with us only when you are comfortable doing so.
How long we keep information
We keep personal information only for as long as needed for the purposes described in this notice, including:
- Enquiries and correspondence: usually up to 24 months after we resolve your request, unless a longer period is needed for legal, regulatory or safety reasons.
- Pharmacovigilance records: for as long as required by applicable medicines safety laws and regulatory guidance.
- Server and security logs: typically for a limited period needed for security, troubleshooting and audit purposes.
Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843) and related guidance, you may have the right to:
- ask whether we hold personal information about you;
- request access to, correction of or deletion of your personal information, where applicable;
- object to or ask us to restrict certain processing, where applicable;
- withdraw consent where processing is based on consent, without affecting processing already carried out.
To exercise your rights, email info@viedia.com with the subject line “Privacy request”. We may need to verify your identity before responding. We aim to respond within a reasonable time and in line with applicable law.
Complaints
If you are concerned about how we handle your personal information, contact us first using the details above. You may also lodge a complaint with the Data Protection Commission of Ghana if you are not satisfied with our response.
Cookies
We use limited cookies and similar technologies on this website. For details, including third-party services and how to manage your browser settings, see our Cookie Policy.
Third-party links
Our website may link to third-party websites or services that we do not control. Those sites have their own privacy practices. We encourage you to read their policies before providing personal information.
Changes to this notice
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Please check this page periodically to stay informed. Material changes may also be highlighted on the website where appropriate.
Contact us
For questions about this Privacy Policy or how we handle personal information, email info@viedia.com (subject: Privacy request) or use our Contact Us page.